Enter and view: Stobars Hall

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Summary of report content

Healthwatch Westmorland and Furness carried out an Enter and View visit to Stobars Hall residential care home in Kirkby Stephen to understand the experiences of residents, staff, and visitors. The report highlights positive feedback about the homely environment and quality of care, as well as areas for improvement.

Key recommendations include installing dementia-friendly clocks and improving signage around uneven surfaces to enhance safety. Some changes had already been implemented at the time of publication.

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General details

Local Healthwatch
Healthwatch Westmorland and Furness
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Food, nutrition and catering
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Parking and transport
Patient/resident safety
Public consultation and engagement
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
36
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